Members Help Page

ATTENTION US Resident ID-ME Flash Drive Cardholders! Click the icon to learn about finding and using your electronic health records today.

To find out what other countries offer type, “Get My Medical Records" in your preferred browser along with the name of the country.

Having Trouble?

If it has been twenty-four (24) hours and you have not received your ID-ME Membership ID number(s), please check your spam or junk mail folder. If you still don't see the email, visit the “New Member Registration” page to have the email resent. You only need the email you used to create your account to submit a request.

Yes. We maintain subscriptions in our Subscribed Services Database while the health information you enter is stored and hosted on a separate server known as our Health Information Database.

*SUBSCRIBED SERVICES DATABASE:

Login requires your email and password you created when providing your payment details.

Once logged in you can manage payments, subscription details and downloads. You can do this by visiting “Manage My Subscriptions”.

*HEALTH INFORMATION DATABASE:

Login requires your email and PIN code you created when registering as an ID-ME Member.

Here you can edit/update your health information that is accessed by scanning your U-ID code or visiting the membership ID link located in your eWall Poster. Click "Update My Health Information" now.

You are asked to create a PIN code needed to edit your ID-ME Health Information forms. This is a six (6) character alphanumeric PIN code containing the following:

  • lower case letters
  • upper case letters
  • numbers
You can request a PIN Reset by visiting "Update My Health Information”.
Please delete your browsing history and your browser cache. Close your browser application, launch and reset your PIN code. If you are still having an issue please “Contact Us”.
The first few pages have arrows that allow you to move forward or back during the process. These arrows are located to the far right side of your screen. Most mobile and tablet users must scroll to the right to view arrow icons.
No fuss, no survey, no live agent, no call or chat necessary…just a few simple clicks and until we meet again. You can do this by visiting “Manage My Subscriptions”.

Membership Card Inquiry?

ID-ME is currently shipping to the countries listed below. New countries will be added over the coming months so please check back with us or check our website for updates if you do not live in a country listed below.

  • Australia
  • Canada
  • China
  • New Zealand
  • Singapore
  • United States

Orders are shipped via Australia Post within 5 business days after date of purchase. If item(s) are "not in stock" we will notify you by email. For Domestic orders delivery can be expected in 2-5 business days from the shipping date. International varies however delivery generally can be expected in 7-10 business days. All orders are shipped during regular business hours of our AUS distribution center.

International Orders: We do our best to have your order processed in a timely manner however please understand that a large amount of countries for international shipping do not offer tracking, insurance or any guarantees for that matter.

Holiday Season: Please allow a minimum of two (2) weeks from your purchase date for domestic orders and four (4) weeks for International orders.

All sales are final. When your information is submitted and accepted for your personalized identification medical emergency membership there are no refunds. Refer to our Product Warranty Disclaimer below for more information.

You can replace your ID-ME card for $15.00. This process terminates your existing membership and generates a new ID-ME Membership ID# and U-ID Code. What you will need:

  • Membership ID# (refer to your Welcome Email or Wall Poster)

You are going to receive an ID-ME Membership Package with a new Membership ID# and Unique Identifier U-ID code.

When you receive your new ID-ME Membership Package, It is very important to destroy all prior information, emails, and documents associated with your old Membership ID# and Unique Identifier U-ID code.

Visit the “Update My Health Information” page, enter your Membership ID# or email and click on Replacement Card Request.

I received my ID-ME card and the USB flash drive memory device and/or USB module is not working.

I have been a member for less than two (2) years and my USB flash drive memory device and/or USB module suddenly stopped working.

Having a flash drive that becomes corrupt, needs formatting or simply appears to have stopped working can be common. Many times the issue can be easily fixed without requesting a new card.

The first step is to go online, open your browser and search the issue with phrases such as...

  • Repair My USB Flash Drive
  • USB Flash Drive Not Recognized
  • USB Flash Drive Not Responding

And so on...

Inserting the flash drive in different devices or operating systems can create a need for the drive to be formatted. This is one of many common reasons your flash drive may have stopped working or is no longer performing properly. Details on fixing a USB flash drive can range from basic to advanced. We are not asking for you to take apart your flash drive and operate however we are asking that you do a little research before submitting your request.

If the flash drive has been misused or not properly cared for within the warranty period your request may be denied. To avoid this please review our Warranty Policy in our “Terms and Conditions”.

Visit the “Update My Health Information” page, enter your Membership ID# or email and click on Replacement Card Request.

Reasons you may be submitting a request:

  • I received my ID-ME card and the U-ID code image cannot be read/scanned.
  • I have been a member for less than two (2) years and my QR code image can no longer be read/scanned.

Make sure you have cleaned the surface and removed any obstructions or contaminants. Soft cloth dampened lightly with warm water can be helpful.

If your ID-ME card has been misused or not properly cared for within the warranty period your request may be denied. To avoid this please review our Warranty Policy in our “Terms and Conditions”.

Visit the “Update My Health Information” page, enter your Membership ID# or email and click on Replacement Card Request.

Need to Contact Support?

For general membership program questions complete the fields below and an ID-ME RoboTechnician shall respond shortly.

You can email us at info@id-me.org.

We find that emailing us is always the best way to handle your requests. It generally takes 48 hours to respond however we are improving our processes everyday and are hoping to attain internet telepathy in the years to come...with your help of course.

In an emergency situation dial your local Emergency Telephone Number OR visit the nearest emergency medical facility. Our support staff is not trained to assist with emergency or life threatening situations.

As odd as this may sound, fortunately for you we are unable to assist you with any requests by phone. We do not see any information that you cannot see or access yourself. This is a self-managed membership program; you are anonymous to our support staff.

Be patient. Some errors you may be encountering are server or connection related and beyond our control. Clearing your cache and browsing history may help from time to time.

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